Retention on Autopilot

Revenue disappears between acquisition and retention.

Every return has a moment. BHASM finds it.

A stitch in time.

Free up to 1,000 customers · no card required · connect in 60 seconds
Fired · 06:12 UTC captured

Customer #2841 · cosmetics · ₹1,820 AOV

Cycle positionDay 47 of 35-day median
Demand windowOpen
Last 14 days0 sends · attention fresh
Engine fired

“Read 47 days silent, cycle ready, attention fresh. Fired 06:12.”

One account, one morning

How the engine read this customer at 04:23.

One real account. One morning’s reasoning. The same pass runs on every customer in your base before sunrise.

acct #2841 · 04:23 Customer #2841 · cosmetics · ₹1,820 AOV · 4 reorders window opens day 52
Input
Silence47 days
Personal cycle35 days median
ArchetypeHabitual buyer
Industry profileCosmetics · IN
Demand windowopen
Sends last 14d0
Engine reasoning
Silence durationprimary
Cycle positionsignificant
World contextmoderate
Sentiment checkclean · no contribution
Frequency baselineunder cap · no contribution
94 urgency · 0–100
Decision

“Held. Cycle reads 12 days short of personal median. Will re-evaluate tomorrow morning.”

Personal cycle and demand window point to the same morning.

What carries this decision

Computed from this customer’s own purchase history. The same pass ran on every account in your base before sunrise.

Every customer. Every morning. Self-correcting — every outcome teaches the next decision. See how the engine works →

The brief

A record of what BHASM captured for you last night. The 3 below are the only ones ready to send today.

247
relationships watched overnight
12
timed for later · no action needed
3
ready to send today
avg confidence 92%
1
Aisha R. At risk 52 days silent  ·  $3,800 lifetime
"Aisha, the collection you bookmarked last season just came back in stock — limited run. Want me to hold a piece before it goes?"
via WhatsAppConfidence: 94% · 11 signalsReview →
2
Metro Supplies Ltd. Drifting 31 days silent  ·  $28,000 lifetime
"James, Q2 pricing is locked until Friday. Wanted you to have first look before we open to new accounts."
via EmailConfidence: 88% · 8 signalsReview →
3
Chen & Co. Loyalist 21 days silent  ·  $48,000 ARR
"Wei, your team's usage has dropped 40% since last month — before we assume it's churn, wanted to check if there's anything we can fix."
via EmailConfidence: 93% · 14 signalsReview →
9 more windows timed for the right day — nothing required from you See the full log →
[TIMED] acct #0849 — window opens in 6 days · [PROTECTED] acct #1142 — opted out, never contacted
What gets automated

The retention discipline, run as a system.

Activation. Habit loops. Churn and resurrection. Cohort retention. The frameworks operators learn at Reforge and apply by hand — BHASM reads them on every customer every morning, and acts.

No cold start

Day 1 calibration from 62 industry profiles and 18 buyer archetypes. The engine reads your base the morning you connect — not after a six-week ramp.

Decisions proven by math

Every score is computed, every threshold is derived, every hold is reasoned. No LLM hallucinations in the decision layer — the message comes only after the math has fired.

Activation

Each customer’s path from first purchase to second. The cohort that doesn’t make it back surfaces before they’re cold.

Habit loop

18 buyer archetypes. The engine knows the difference between a habitual reorder, an impulse buyer, and a deal hunter. Times the next message accordingly.

Churn & resurrection

At-risk, drifting, dormant, lost. The five-state customer machine. Each state gets its own cadence and message family.

Cohort retention

Day-7 to Day-90 curves per acquisition month. The engine reads where the cohort is bending and adjusts the next brief.

Self-correcting

Every outcome teaches the engine. The reading for “ready to reorder” sharpens with every customer who comes back — or doesn’t.

Voice training

Every edit teaches the engine your brand voice. By month two, the message reads like you wrote it.

Your campaigns and product drops still ship on your calendar. The engine works around them — setting the Retention on Autopilot cadence below, never overriding the campaigns above.

D2C & Retail
First purchase.
Then silence.
SaaS & Subscription
Month 3.
Usage gone.
High-LTV & B2B
Complaint open.
Promo sent anyway.
The relationship is worth
more than the message.
Every outreach is a spend from the relationship account. The system that runs all week is optimising for the relationship — not the message rate.
See how it decides →







Try the engine

See what BHASM does with your customer right now.

No signup. No API call. The actual scoring engine, industry calibrated.

Customer details
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Industry
Days since last purchase
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Founders Club

Early access. Real data. No roadmap promises.

A small cohort of D2C, SaaS, and B2B founders running BHASM on live customer data. Day-1 intelligence comes from public industry calibration — 62 verticals, 18 buyer archetypes, the law stack. The Founders Club is the cohort whose customer-result data we’ll publish first. Not borrowed benchmarks, real numbers. No cost. No obligation.

Currently accepting applications
What you get
  • Full product on every tier, free during cohort
  • Direct line to the founder, every week
  • First-look at every feature before public
  • Custom industry profile if yours is missing
What we ask
  • One 30-min cohort call per month
  • Permission to publish anonymised recovery data
  • Honest feedback, on the record, before launch
  • Reference letter when the results come in
What compoundsEvery edit teaches the engine the brand voice. Every recovered customer sharpens the next message. The longer BHASM runs, the costlier it is to replace.
Built in publicNotes from the engine + the operators it runs for — [email protected].
The same engine on every tier
The timing engine runs identically across Seed, Growth, and Scale. What changes is your role on the surfaced exceptions.
Seed
Manual Visibility
Free
Forever  ·  Up to 1,000 customers
Autonomous staging with one-click release. The engine scores, drafts, and queues every decision; you release with a single click. Full timing engine from day one.
Growth
30-day trial
Assisted Timing
$299 /mo
US & Global  ·  flat rate
Confidence-gated automation. The engine sends what it’s sure of; you handle the edge cases it flags.
Scale
30-day trial
Full Retention on Autopilot
$999 /mo
US & Global  ·  flat rate
Full autonomy within your guardrails. The engine runs the day-to-day. You review outcomes, not approvals.
Outcome-aligned billing · available on request
Once attribution lands on a flat tier, founders who want billing tied to recovered revenue can move to a performance model. Bespoke, on application. Write to us →
See full comparison →
Urgency score
Every silent customer gets a 0–100 urgency score. Score breakdown traceable to its inputs — not a black box. Each send waits for the customer’s window to open, never fired before.
Personal cycle
Each customer’s reorder window is calibrated to their own purchase rhythm — not a fixed day, not an industry average. The engine recomputes the window every morning.
Pricing
Growth $299 / Scale $999 per month. Pricing pays back from your first reorder window opening on time.
Multi-region compliance
GDPR (EU) · CCPA (California) · DPDP Act 2023 (India) — boundary enforcement at the law engine, not bolted on. Data processing localised to your deployment region.
BHASM only times retention and promotional sends. Order confirmations, shipping notifications, and password resets go through your ESP direct — untouched.